Director of Client Services (NYC)

LOCATION: New York, NY

The Director Client Services (DCS) is an experienced, senior leader responsible for delivering strategic, consultative, relevant advice to Rubicon’s publisher clients.  In doing so, the DCS owns the client relationship including senior sales and operations management.  The DCS is expected to be an expert on marketplace trends, Rubicon’s capabilities and new offerings, and be able to analyze data inputs from Yield Management and develop strategies for brand safety.  The DCS functions as a Team Leader and must be able to collaboratively work with other Rubicon team members to meet and exceed a publisher’s key performance indicators.  The DCS is also expected to deliver significant insight back to the organization and drive innovation through deep understanding of the client.

RESPONSIBILITIES

• Accountable for overall satisfaction of publisher clients
• Identifying, tracking, and exceeding publisher’s key performance indicators; may include revenue, brand safety, or sales channel considerations.
• Provide strategic consulting services regarding inventory monetization strategies and policies, marketplace trends and best practices, and development of private sales channels.
• Creating and maintaining strong and effective relationships with executive-level decision makers, influencers and key members of ad operations 
• Coordinate team of Yield Management and Account Management experts to oversee and manage all client needs, including revenue lift, brand safety, and strategic policy recommendations.
• Coordinate with Rubicon Sales and Demand teams to ensure demand ecosystem is maximized
• Mastery of all Rubicon tool, feature, and service offerings; interpret client needs and match to most appropriate offerings.
• Develop marketplace insight through communicating with other Directors and appropriate Rubicon leads
• Engage in the sales process where appropriate and bring deep experience and understanding of publisher sales teams and operations requirements

QUALIFICATIONS

• BA/BS required; MBA a strong plus
• 2+ years experience working in Ad Operations for an online publisher or supply-side platform company with daily involvement/leadership in real-time-bidding exchanges and/or remnant monetization
• 2+ years experience in sales or account management for an online publisher, ad network or ad tech company; additional clients services experience a strong plus
• Strategic thinker, able to think flexibly, outside the box
• Must be able to constantly add value to the client, Rubicon’s product capabilities, and team members
• Experience managing a team required; must demonstrate ability to develop team members’ skills
• Deep understanding of premium publisher landscape, monetization strategies, sales channel conflict management, brand safety concerns, internet display advertising technologies, industry trends
• Highly organized problem solver, able to multi-task
• Highly developed interpersonal, presentation, and analytical skills

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